Sales Support
Pipeline generation, inside sales and revenue operations run by trained specialists.
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Service Portfolio
Everything a healthcare business needs to run and grow
Start with one capability or hand over a whole function. Each is staffed, documented and measured the same way.
Marketing Services
Demand generation, content and digital campaigns built for regulated healthcare markets.
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Customer Service
Multichannel patient and customer support teams that protect your experience scores.
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Technology & Digital
Engineering, application support and automation that keep your platforms moving.
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Business Operations
The day-to-day execution layer — documented, measured and consistently delivered.
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Data, Security & Compliance
Controlled environments, trained people and audit-ready processes.
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01 · Service
Sales Support
Pipeline generation, inside sales and revenue operations run by trained specialists.
We build and run the front half of your revenue engine — from list building and outbound prospecting to qualification, demo scheduling, quoting and CRM hygiene. Your team stays focused on closing while we keep the funnel full and the data clean.
- Lead research, list building and data enrichment
- Outbound calling, email and LinkedIn prospecting
- Inbound lead qualification and appointment setting
- CRM administration, pipeline reporting and forecasting
- Proposal, quotation and contract support
- Renewals, upsell and win-back campaigns
02 · Service
Marketing Services
Demand generation, content and digital campaigns built for regulated healthcare markets.
A full marketing bench without a full marketing payroll. We plan and execute campaigns, produce compliant content, manage your digital presence and report on what actually moved the number.
- Campaign strategy, planning and execution
- Content writing, design and creative production
- SEO, paid search and paid social management
- Email marketing and marketing automation
- Website management and landing page builds
- Analytics dashboards and performance reporting
03 · Service
Customer Service
Multichannel patient and customer support teams that protect your experience scores.
Voice, chat, email and back-office support delivered by agents trained on your product, your tone and your escalation rules. We staff to your volume curve and report against the metrics your leadership already tracks.
- Inbound voice, chat, email and ticket support
- Patient and provider helpdesk services
- Onboarding, scheduling and follow-up calling
- Order, billing and account query resolution
- Escalation handling and quality monitoring
- CSAT, NPS and first-contact-resolution reporting
04 · Service
Technology & Digital
Engineering, application support and automation that keep your platforms moving.
Dedicated engineers and digital specialists who extend your product and IT teams — building features, maintaining applications, integrating systems and automating the manual work that slows everyone down.
- Web and mobile application development
- Application maintenance, QA and release support
- Systems, EHR and third-party API integration
- Workflow automation and RPA implementation
- Cloud infrastructure management and monitoring
- Data engineering, reporting and BI dashboards
05 · Service
Business Operations
The day-to-day execution layer — documented, measured and consistently delivered.
Back-office and administrative processes handled end to end. We document the workflow, agree the service levels, and then run it every day so your onshore team can spend its time on higher-value work.
- Data entry, validation and document processing
- Claims, eligibility and prior-authorisation support
- Accounts payable, receivable and reconciliation
- Vendor coordination and procurement support
- HR, recruitment and payroll administration
- SOP documentation and process improvement
06 · Service
Data, Security & Compliance
Controlled environments, trained people and audit-ready processes.
Healthcare data carries obligations. We operate from access-controlled facilities with role-based permissions, documented handling procedures and staff trained on protected health information before they touch a single record.
- Access-controlled delivery floors and secure workstations
- Role-based access, logging and audit trails
- PHI handling training and signed confidentiality terms
- Documented incident response and escalation paths
- Encrypted transfer and controlled storage practices
- Regular internal reviews and client-led audits
Engagement Models
Three ways to work with us
The commercial model follows the requirement — not the other way round.
Dedicated Team
A ring-fenced pod working only on your account, reporting into your leads, using your tools and following your standards.
- Named full-time resources
- Your process and tooling
- Fixed monthly cost
- Best for ongoing volume
Specialised Expertise
Targeted skills for a defined gap without the cost, delay and risk of a local hire — a marketing specialist, a QA engineer, an RCM analyst.
- Skill-matched individuals
- Short ramp-up
- Flexible scaling
- Best for capability gaps
End-to-End Operations
We take full ownership of a function — documented, staffed, measured and improved — so your onshore team is freed for higher-value work.
- Outcome-based service levels
- Complete SOP documentation
- Continuous improvement backlog
- Best for whole-function handover
Delivery Approach
How an engagement actually starts
A short, predictable path from first conversation to a team that is live and measured.
Discover
We map the functions, volumes, tools and compliance requirements involved.
Design
Team structure, coverage window, service levels and commercials — agreed in writing.
Build
Recruit to your profile, train on your process, run a supervised pilot until quality holds.
Run & Improve
Steady state with weekly reporting, monthly reviews and an active improvement backlog.
Questions
Common questions
How quickly can a team be live?
For most roles we shortlist within two weeks and have a trained team running a supervised pilot inside four to six weeks. Highly specialised profiles take longer; we will say so during the design stage rather than after you have signed.
What is the minimum engagement size?
We regularly start with a single specialist. Most clients begin with one function, prove the model over a quarter, then expand — which is usually a faster route to a working relationship than committing to a large team on day one.
How do you handle time-zone differences?
Shifts are aligned to your business hours, with a deliberate overlap window for live collaboration — stand-ups, escalations and review calls. For support functions we can run extended or round-the-clock coverage where the volume justifies it.
How is protected health information handled?
Teams working with PHI operate from access-controlled floors with role-based system permissions, logged access and documented handling procedures. Staff complete training and sign confidentiality terms before they touch client systems, and we support client-led audits of the environment and the process.
Who manages the team day to day?
Every engagement has a named delivery lead on our side who owns service levels, quality and reporting. Depending on the model, your team can direct work queues directly or hand the whole function over and review outcomes at the weekly and monthly checkpoints.
What does reporting look like?
Weekly operational reporting covering volume, turnaround time, quality and exceptions, plus a monthly business review against the metrics agreed at design stage. Reporting uses your definitions wherever possible, so the numbers reconcile with what your leadership already sees.
Next Step
Which function should we look at first?
Send us the one that is under the most pressure. We will map it, size the team and come back with a plan — usually within a week.